Question 1

What's included in the 14-day free trial?

Accepted Answer

Full access to every feature in your chosen plan. No restrictions, no watermarks. You can invite your team and clients, upload real projects, and test the full workflow. Cancel anytime during the trial and you won't be charged.

Question 2

What counts as a "seat"? Do clients need seats?

Accepted Answer

A seat is any team member who works inside your workspace - editors, supervisors, project managers, or you. Clients do not need seats. You can invite unlimited clients for free to review, comment, and approve.

Question 3

Can I change plans or add seats later?

Accepted Answer

Yes. You can upgrade, downgrade, or add extra seats anytime. Changes take effect immediately, and billing is prorated. No contracts, no penalties.

Question 4

What happens when I hit my storage limit?

Accepted Answer

We won't block your projects in the middle of work. You'll get notified and can add more capacity (each extra seat comes with 250GB) or clean up old files when it makes sense. No surprise shutdowns.

Question 5

What's the difference between Pro and Elite?

Accepted Answer

Pro is great for small teams that need supervisor approvals, locked downloads, and priority support. Elite is built for agencies that also need workflow automations, full analytics, payment tracking, AI insights, and dedicated onboarding. Most growing agencies choose Elite.

Question 6

Why is Elite the most popular plan?

Accepted Answer

It unlocks the full power of Timeliner - automations, analytics, payment tracking, and AI - at a price point that makes sense for agencies managing multiple clients. It's where the biggest efficiency gains happen.

Question 7

How does annual billing work?

Accepted Answer

Annual billing gives you 20% off compared to monthly. You pay once per year and can still add seats or change plans anytime. Switch between monthly and annual whenever you want.

Question 8

Can you help us migrate from other tools?

Accepted Answer

Yes - especially on Elite and Enterprise plans. We help you set up workflows and move active projects without breaking production. We've migrated teams from Frame.io, Google Drive, WhatsApp workflows, ClickUp, and more.

Question 9

Is there a limit on projects or clients?

Accepted Answer

No. All plans include unlimited projects and unlimited clients. Your only limits are seats and storage.

Question 10

Is my content safe on Timeliner?

Accepted Answer

Yes. We use enterprise-grade encryption for all uploads and never share your content. Your videos are stored securely and only accessible to people you invite.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express). Annual plans can also be paid via invoice. Enterprise plans support custom billing arrangements.

Simple pricing, powerful tools

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