Terms of Service

1. Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction) and legally capable of entering into a binding contract. If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity.

2. Accounts, Workspaces, and Roles

2.1 Workspace Ownership

Each workspace is owned by the paying account holder (“Workspace Owner” or “Admin”). The Admin controls:

• user invitations and roles
• project structure
• client access and approvals
• billing and subscriptions

Actions taken by Admins are considered actions of the workspace.

2.2 Authorized Users and Clients

Admins may invite team members, collaborators, and clients. Access levels and permissions are controlled by the workspace.

If you are accessing content via invitation or magic link, your rights are limited to what the workspace grants you.

2.3 Account Security

You are responsible for safeguarding access to your account and links. You must notify us promptly of any unauthorized access or security breach.

We are not responsible for losses caused by unauthorized use of your credentials or shared links.

3. Magic Links and Auto-Login

Timeliner may provide access via magic links that allow users to open specific media or app experiences without passwords.

Anyone with the link may be able to access the content until the link expires or is revoked. You are responsible for how and with whom you share such links.

4. User Content and Ownership

4.1 Your Content

You retain ownership of all content you upload or submit to the Services (“User Content”), including:

• videos, images, audio, raw footage
• comments, annotations, timestamp feedback, voice notes
• briefs, references, and project data

4.2 License to Timeliner

You grant Timeliner a non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, transmit, and display your User Content solely as necessary to:

• operate and provide the Services
• perform backups and technical processing
• provide support and improve functionality
• comply with legal obligations

4.3 Responsibility for Content

You are solely responsible for:

• having rights to upload and share your User Content
• ensuring it does not violate laws or third-party rights

We do not monitor or pre-screen content and are not responsible for User Content.

4.4 Feedback

Any feedback or suggestions you provide may be used by Timeliner without restriction or compensation.

5. Acceptable Use

You agree not to:

• use the Services for illegal purposes
• upload malware, harmful code, or spam
• infringe intellectual property or privacy rights
• attempt to access accounts or data without authorization
• interfere with system performance or security
• reverse engineer or copy the platform
• use the Services to build competing products

We may suspend or terminate accounts for violations.

6. Third-Party Services and Integrations

The Services may integrate with third-party tools such as:

• cloud infrastructure and media processing services
• messaging, automation, and productivity tools

Your use of third-party services is governed by their own terms and privacy policies. Timeliner is not responsible for third-party systems, outages, data handling, or functionality.

7. Notifications and Communications

Timeliner may send system notifications, alerts, and messages via:

• email
• messaging services such as WhatsApp
• in-app notifications

These communications are part of the core functionality of the Services. You may opt out of marketing messages, but not essential service communications.

8. Plans, Trials, and Beta Features

8.1 Free Plans and Trials

We may offer free plans, trials, or special programs. These may be modified or terminated at any time without liability.

8.2 Beta and Pre-Release Features

Beta features are provided “as is” and may be unstable. We may change or remove them at any time.

We are not liable for issues arising from beta features.

9. Payments and Billing

9.1 Paid Services

Some features require payment. Pricing and billing terms are shown during signup.

9.2 Payment Processing

Payments are processed by third-party providers such as Stripe. We do not store full payment card details.

9.3 Auto-Renewal

Subscriptions automatically renew unless canceled before the renewal date.

9.4 Taxes and Fees

You are responsible for all applicable taxes, bank fees, and currency conversion costs.

9.5 Failed Payments

If payment fails, we may suspend or restrict access until payment is resolved.

9.6 No Refunds

Unless required by law or explicitly stated in writing, payments are non-refundable.

10. Data Retention and Deletion

After account cancellation, we generally delete data after 30 days, unless retention is required for legal, billing, or security purposes.

You are responsible for exporting any content before termination.

11. Termination and Suspension

11.1 By You

You may cancel your account at any time. Fees are not refunded.

11.2 By Us

We may suspend or terminate access if:

• these Terms are violated
• misuse or abuse occurs
• payment obligations are not met
• required by law

We may also terminate free or beta accounts at any time.

12. Availability and Changes

We may modify or discontinue parts of the Services at any time. Your use is not contingent on future features or releases.

We do not guarantee uptime or uninterrupted access.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

TIMELINER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, PROFITS, OR BUSINESS.

OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRIOR TO THE EVENT, OR USD $100, WHICHEVER IS GREATER.

15. Indemnification

You agree to indemnify and hold harmless Timeliner and its officers, employees, and partners from claims arising from:

• your use of the Services
• your User Content
• your violation of these Terms or the law

16. Export Controls and Sanctions

You agree not to use the Services in violation of U.S. export laws or sanctions regulations and confirm you are not located in restricted jurisdictions or on denied party lists.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.

Any disputes shall be resolved exclusively in state or federal courts located in Delaware, and you consent to personal jurisdiction there.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted in the Services or communicated to you. Continued use after changes means acceptance.

19. EU Consumer Rights

If you are a consumer in the European Union, you may have the right to withdraw from this contract within 14 days of signing up. However, by using the Services during this period (including accessing the platform, uploading content, or using any features), you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital service has been fully provided.

The 14-day free trial period counts toward any applicable withdrawal period. If you cancel during the trial, you will not be charged.

20. Miscellaneous

• These Terms constitute the entire agreement between you and Timeliner.
• If any provision is invalid, the rest remain in effect.
• You may not assign your rights without our consent. We may assign freely.
• Failure to enforce any right is not a waiver.

21. Contact