Terms of Service

1. Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction) and legally capable of entering into a binding contract. If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity, and “you” refers to both you and that entity.

2. Accounts, Workspaces, and Roles

2.1 Workspace Ownership

Each workspace is owned by the paying account holder (“Workspace Owner” or “Admin”). The Admin controls:

• user invitations and roles
• project structure
• client access and approvals
• billing and subscriptions

Actions taken by Admins are considered actions of the workspace.

2.2 Authorized Users and Clients

Admins may invite team members, collaborators, and clients. Access levels and permissions are controlled by the workspace.

If you are accessing content via invitation or magic link, your rights are limited to what the workspace grants you, and by accessing that content you accept these Terms.

2.3 Account Security

You are responsible for safeguarding access to your account, credentials, and magic links. You must notify us promptly of any unauthorized access or security breach.

We are not responsible for losses caused by unauthorized use of your credentials or shared links.

3. Magic Links and Auto-Login

Timeliner may provide access via magic links that allow users to open specific media or app experiences without passwords.

Anyone with the link may be able to access the content until the link expires or is revoked. You are responsible for how and with whom you share such links.

4. User Content and Ownership

4.1 Your Content

You retain ownership of all content you upload or submit to the Services (“User Content”), including:

• videos, images, audio, raw footage
• comments, annotations, timestamp feedback, voice notes
• briefs, references, and project data

4.2 License to Timeliner

You grant Timeliner a non-exclusive, worldwide, royalty-free, sublicensable (only to our service providers acting on our behalf) license to host, store, process, reproduce, transmit, transcode, and display your User Content solely as necessary to:

• operate and provide the Services
• perform backups and technical processing
• provide support and improve functionality
• comply with legal obligations

4.3 Responsibility for Content

You are solely responsible for:

• having all necessary rights, licenses, and consents to upload and share your User Content
• ensuring it does not violate laws or third-party rights

We do not monitor or pre-screen content and are not responsible for User Content.

4.4 Feedback

Any feedback or suggestions you provide may be used by Timeliner without restriction or compensation.

5. Acceptable Use

You agree not to:

• use the Services for illegal purposes
• upload malware, harmful code, or spam
• infringe intellectual property or privacy rights
• attempt to access accounts or data without authorization
• interfere with system performance or security
• reverse engineer or copy the platform
• use the Services to build competing products
• scrape, index, or extract data in bulk without our written permission

We may suspend or terminate accounts for violations.

6. Third-Party Services and Integrations

The Services may integrate with third-party tools such as:

• cloud infrastructure and media processing services
• messaging, telephony, and productivity tools
• analytics and advertising platforms

Your use of third-party services is governed by their own terms and privacy policies. Timeliner is not responsible for third-party systems, outages, data handling, or functionality.

7. Electronic Communications Consent

By using the Services, you consent to receive communications and disclosures from us electronically (by email, WhatsApp, SMS, in-app notification, or voice call), and you agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

You also consent to the use of electronic signatures and records in connection with these Terms and your use of the Services, consistent with the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN), state equivalents, and the EU eIDAS regulation.

8. Phone, SMS, and WhatsApp Consent

By providing a phone number when you sign up, accept an invitation, or update your profile, you expressly consent to receive voice calls, SMS messages, and WhatsApp messages from Timeliner and its vendors (including Twilio and the WhatsApp Business Platform) at that number, which may be placed using automatic telephone dialing systems or prerecorded voice messages, for:

• account verification and authentication
• service notifications and account alerts
• onboarding, setup assistance, and product guidance
• support and response to inquiries
• feedback, product research, relationship building, and check-in calls
• marketing, promotions, and offers where permitted by applicable law

Your consent to receive such communications is not a condition of purchasing any goods or services. Message and data rates may apply. Message frequency varies.

You may opt out of non-essential calls and messages at any time by replying STOP to any SMS or WhatsApp message, telling a Timeliner representative during a call, or emailing contact@timeliner.io. Essential service communications (security alerts, billing failures, critical account notices) cannot be turned off while your account remains active.

9. Meeting Recording and AI Transcription

Scheduled onboarding, demo, and sales video meetings with Timeliner (typically hosted on Google Meet) may be recorded and automatically transcribed using Fireflies.ai for quality assurance, follow-up notes, and coaching purposes. Other one-off voice calls, SMS, and WhatsApp messages are not recorded. Where required by applicable law (including in two-party consent jurisdictions in the United States), we will notify you at the start of the meeting. If you do not consent to recording, you may ask us to disable it or leave the meeting.

Meeting recordings and transcripts are handled as described in our Privacy Policy.

10. Notifications and Service Communications

Timeliner may send system notifications, alerts, and messages via email, WhatsApp, SMS, voice call, or in-app notification. These communications are part of the core functionality of the Services. You may opt out of marketing messages, but not essential service communications.

11. Plans, Trials, and Beta Features

11.1 Free Plans and Trials

We may offer free plans, trials, or special programs. These may be modified or terminated at any time without liability.

11.2 Beta and Pre-Release Features

Beta features are provided “as is” and may be unstable. We may change or remove them at any time. We are not liable for issues arising from beta features.

11.3 AI-Generated Output

Some features of the Services may use artificial intelligence or machine learning (for example, call transcription, summarization, or content suggestions). AI output can be inaccurate, incomplete, or biased. You are responsible for reviewing AI-generated output before relying on or publishing it, and you bear all risk associated with its use.

12. Payments, Billing, and Auto-Renewal

12.1 Paid Services

Some features require payment. Pricing, billing cycle, renewal terms, and the amount to be charged are presented to you before you purchase. By subscribing, you authorize us to charge your chosen payment method for the initial term and each renewal term.

12.2 Payment Processing

Payments are processed by third-party providers such as Stripe. We do not store full payment card details.

12.3 Auto-Renewal

Paid subscriptions automatically renew at the end of each billing period (monthly or annually, as selected) at the then-current price for the same plan, unless you cancel before the renewal date. You authorize us or our payment processor to charge your payment method on file for each renewal.

12.4 Reminder Notices (California and Similar Laws)

For annual subscriptions and other renewals where required by law (including the California Automatic Renewal Law), we will send you a renewal reminder by email before the renewal date, describing the plan, price, and cancellation steps.

12.5 How to Cancel

You can cancel your subscription at any time through your account billing settings in the app, or by emailing contact@timeliner.io. Cancellation is effective at the end of the current billing period. Cancellation is designed to be at least as easy as signup, consistent with the U.S. FTC's “click-to-cancel” requirements and state law.

12.6 Taxes and Fees

You are responsible for all applicable taxes, bank fees, and currency conversion costs.

12.7 Failed Payments

If payment fails, we may suspend or restrict access until payment is resolved.

12.8 No Refunds

Unless required by applicable law or explicitly stated in writing, payments are non-refundable and there are no refunds or credits for partial months, downgrades, or unused periods.

13. Copyright (DMCA) and Repeat-Infringer Policy

Timeliner respects intellectual-property rights and expects users to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”), we will respond to clear notices of alleged copyright infringement.

13.1 How to Submit a Takedown Notice

Copyright owners (or their agents) who believe that material on the Services infringes their copyrights may send a DMCA notice to our designated agent. The notice must include:

• a physical or electronic signature of the owner or an authorized representative
• identification of the copyrighted work claimed to have been infringed
• identification of the allegedly infringing material, including a URL or information sufficient to locate it
• your name, address, telephone number, and email address
• a statement that you have a good-faith belief that the disputed use is not authorized
• a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner

Designated DMCA Agent: Legal Department, Timeliner Inc., 8 The Green STE A, Dover, DE 19901, USA. Email: contact@timeliner.io (subject line: “DMCA Notice”).

13.2 Counter-Notices

If your material is removed, you may submit a counter-notice under 17 U.S.C. § 512(g) by sending us the information required by that section to the address above.

13.3 Repeat Infringers

Timeliner will, in appropriate circumstances, terminate the accounts of users who are repeat copyright infringers.

14. Data Retention and Deletion

After account cancellation, we generally delete data after 30 days, unless retention is required for legal, billing, or security purposes. Retention periods for specific categories of data are described in our Privacy Policy.

You are responsible for exporting any content before termination.

15. Termination and Suspension

15.1 By You

You may cancel your account at any time. Fees are not refunded.

15.2 By Us

We may suspend or terminate access if:

• these Terms are violated
• misuse or abuse occurs
• payment obligations are not met
• required by law

We may also terminate free or beta accounts at any time.

16. Availability and Changes

We may modify or discontinue parts of the Services at any time. Your use is not contingent on future features or releases.

We do not guarantee uptime or uninterrupted access.

17. Force Majeure

Neither party will be liable for any delay or failure to perform any obligation under these Terms (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, labor disputes, internet or telecommunications outages, cyberattacks, denial-of-service attacks, failures of cloud or infrastructure providers, or government action.

18. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

TIMELINER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, PROFITS, GOODWILL, OR BUSINESS.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR USD $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

20. Indemnification

You agree to indemnify, defend, and hold harmless Timeliner and its officers, employees, agents, and partners from claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• your use of the Services
• your User Content
• your violation of these Terms or the law
• your violation of third-party rights

21. Export Controls and Sanctions

You agree not to use the Services in violation of U.S. export laws or sanctions regulations and confirm you are not located in restricted jurisdictions or on denied-party lists.

22. Binding Arbitration and Class-Action Waiver

This section applies to users located in the United States and, to the extent permitted by law, elsewhere. It does not apply to consumers in the European Union, United Kingdom, or Switzerland.

22.1 Agreement to Arbitrate

Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and Timeliner (a “Dispute”) shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Rules where applicable). The arbitration shall be conducted in Delaware or by videoconference. Judgment on the award may be entered in any court of competent jurisdiction.

22.2 Class and Representative Action Waiver

YOU AND TIMELINER AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION, AND THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

22.3 Carve-Outs

Nothing in this section prevents either party from: (a) bringing an individual action in small-claims court; (b) seeking injunctive or equitable relief in court to protect intellectual-property rights or prevent unauthorized access to the Services; or (c) exercising any right that cannot be waived under applicable law.

22.4 Informal Dispute Resolution

Before initiating arbitration, you agree to first send a written notice of the Dispute to contact@timeliner.io describing the nature and basis of the claim and the relief sought. The parties will attempt to resolve the Dispute informally for 30 days before either may initiate arbitration.

22.5 30-Day Right to Opt Out

You may opt out of this arbitration agreement by sending an email to contact@timeliner.io with the subject line “Arbitration Opt-Out” within 30 days after you first accept these Terms. Your email must include your full name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

22.6 Severability

If any part of this Section 22 is found unenforceable, the remaining parts will remain in effect, except that if the class-action waiver is found unenforceable with respect to a particular claim, that claim will be severed from arbitration and may proceed in court, while all other claims continue in arbitration.

23. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.

Subject to Section 22 (Binding Arbitration), any disputes that are not required to be arbitrated shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

24. EU / UK Consumer Rights

If you are a consumer resident in the European Union, United Kingdom, or Switzerland, nothing in these Terms limits your mandatory consumer-protection rights under local law, including your right to bring proceedings in the courts of your country of residence. The arbitration and class-action waiver in Section 22 does not apply to you to the extent prohibited by your local law.

Under EU law, you may have a right to withdraw from this contract within 14 days of signing up. However, by using the Services during this period (including accessing the platform, uploading content, or using any features), you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital service has been fully provided. Any free trial period counts toward the withdrawal period. If you cancel during a trial, you will not be charged.

The European Commission provides an online dispute-resolution platform at ec.europa.eu/consumers/odr. We are not obligated to participate in ODR proceedings.

25. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted in the Services or communicated to you. Continued use after the effective date means acceptance.

26. Survival

Sections that by their nature should survive termination will survive, including Sections 4 (User Content license grants and feedback), 5 (Acceptable Use), 13 (DMCA), 14 (Data Retention), 18 (Disclaimer), 19 (Limitation of Liability), 20 (Indemnification), 22 (Arbitration), 23 (Governing Law), and this Section 26.

27. Miscellaneous

• These Terms, together with the Privacy Policy and any order form or DPA referenced here, constitute the entire agreement between you and Timeliner.
• If any provision is invalid or unenforceable, the remainder remains in effect.
• You may not assign your rights or obligations without our consent. We may assign freely, including in connection with a merger, acquisition, or sale of assets.
• Failure to enforce any right is not a waiver of that right.
• There are no third-party beneficiaries to these Terms.

28. Contact