Your Agency Uses Timeliner — Here's Your Complete Guide as a Client
Your agency invited you to Timeliner for video review and approvals. Learn how to review videos, leave timestamped feedback, and approve in one click.
Your agency just sent you a Timeliner link. You might be thinking: “Great, another tool I need to learn.” We get it. But Timeliner isn't another tool you need to manage — it's a simpler way to do something you're already doing: reviewing and approving videos.
This guide walks you through exactly what Timeliner is, why your agency chose it, and how it makes your life easier — not harder.
The Problem Timeliner Solves
Right now, the way most agencies and clients exchange feedback on video looks something like this:
- Feedback buried in WhatsApp groups that scroll past before you can respond
- Email threads with conflicting comments from different stakeholders
- Downloading large files just to leave a single note
- Not knowing which version is the latest — was it the one from Tuesday or Thursday?
- Shared links that expire or break right when you need them
This back-and-forth wastes your time and your agency's time. What should be a 2-minute approval turns into days of chasing, clarifying, and re-sending.
What Changes With Timeliner
Instead of that mess, here's what happens: your agency sends you a single link. You click it, watch the video, leave your feedback directly on the timeline, and approve when it looks right. Done.
No downloads. No searching through chat history. No confusion about versions. Everything lives in one clean, organized place.
One Link, Not Five
Your agency sends you one Timeliner link — by email, WhatsApp, or however you normally communicate. That link takes you straight to the video. No account setup, no app to install, no complicated onboarding.
Comment Right on the Video
See something that needs changing at the 15-second mark? Click on the timeline at that exact moment and leave your comment. Your agency sees the feedback pinned to the precise frame you're talking about.
No more writing “at around 0:42, the text overlay should be...” in an email. No more guessing what part of the video a comment refers to. Timestamped comments eliminate ambiguity completely.
Always the Latest Version
When your agency uploads a new cut, it appears automatically. Previous versions are still accessible if you need to compare, but the latest version is always front and center. No more “which file is the right one?” moments.
Approve in One Click
When the video looks right, hit the approve button. That's it. Your agency gets notified instantly — no follow-up email, no confirmation message, no phone call needed. One click and the project moves forward.
How It Works — Step by Step
Step 1: You Get a Link
Your agency sends you a Timeliner link — just like they'd send any other link. It arrives in whatever channel you already use (email, WhatsApp, Slack, text).
Step 2: Set Your Password Once
On your first visit, you'll set a password. Takes 10 seconds. After that, your device remembers you — no login needed on future visits.
Step 3: Watch, Comment, Approve
Open the video. It streams instantly in your browser — no downloads, no buffering. Leave timestamped comments on anything that needs changes. When it's ready, approve with one click. Your agency sees the result immediately.
Why Your Agency Chose Timeliner
Your agency switched to Timeliner because the old way — emails, WeTransfer, WhatsApp groups, Google Drive — was creating confusion and slowing projects down. Here's what they gain:
- Faster turnaround — when feedback is clear and timestamped, editors fix things in one round instead of three
- Less miscommunication — comments pinned to specific moments in the video leave zero room for interpretation
- Clear approval trail — everyone knows exactly what was approved, by whom, and when
- Fewer revision rounds — precise feedback means fewer back-and-forth cycles
When you use Timeliner instead of sending notes over WhatsApp, you're not just helping your agency — you're getting your videos finalized faster.
Works on Any Device
Timeliner works on your laptop, phone, or tablet. The interface adapts to your screen, so you can review and approve videos wherever you are — at your desk, on the train, or from the couch.
Videos stream instantly in your browser. No app downloads, no file transfers, no waiting for large videos to buffer. If you have an internet connection, you can review.
Your Content Is Secure
Worried about your unreleased content being exposed? Timeliner takes security seriously:
- End-to-end encryption — all data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Private by default — only you and your agency team can see your projects. Every access is authenticated and logged
- No third-party access — your content is never shared with, sold to, or used by third parties
- Enterprise-grade infrastructure — hosted on AWS and Cloudflare's global network with SOC 2 compliant infrastructure
It's Free for You
Here's the part most people ask about: Timeliner is completely free for clients. Your agency covers the cost. You get the better experience — faster reviews, cleaner feedback, one-click approvals — without paying anything.
Common Questions
Do I Need to Create an Account?
Your agency invites you by email. You set a password on your first visit — that's it. No signup form, no credit card, no onboarding flow.
Is This Replacing How We Communicate?
Not at all. You can still talk to your agency however you like. Timeliner just gives you a clean, organized space to review videos and approve work — so nothing gets lost in chat.
Can I Still Give Feedback Over WhatsApp?
Of course. But with Timeliner, your feedback is timestamped and attached to the exact moment in the video. It's faster for you and much clearer for your agency. Less back-and-forth, fewer revision rounds.
What If I Don't Like the Video?
Leave comments on the specific moments that need changes. Your agency will see exactly what to fix — no confusion, no long explanations. You can also send the video back for revisions with one click.
Tips to Get the Most Out of Timeliner
Here are a few tips to make the review process as smooth as possible:
- Review when you first get the link — the sooner you review, the sooner your video is finalized. Most reviews take under 2 minutes.
- Use timestamped comments — click on the timeline at the exact moment you want to reference. It eliminates guesswork for your agency.
- Be specific — instead of “I don't like the text,” try “make the text at 0:15 larger and change the font to match our brand guide.”
- Approve when it's ready — don't leave approved videos sitting in review. One click moves the project forward.
- Turn on notifications — get pinged when a new version is ready for your review so you never miss an update.
Ready to Try It?
Next time your agency sends you a Timeliner link, give it a try. Click the link, watch the video, and leave a comment. The whole process takes about a minute — and you'll immediately see why it's better than the old way.
Want to see a walkthrough first? Check out our page for clients for a quick visual guide.
If you have questions about using Timeliner, just reply to any email from your agency's Timeliner workspace — it goes straight to a real person who can help.
