Software does not stick on its own. The first week decides
Every team that dropped a tool did it the same way: nobody set it up properly, so it never became part of the week. So we do that part with you. Garold gets on a call, builds your first brand and project live, and stays until your team knows where everything is.
- Free
- on every plan
- 10 to 60 min
- however long you need
- Bring the team
- leads welcome
Garold Hynds
He runs every one of these calls himself
Teams Garold has already onboarded
Ten minutes or an hour. Your call
You book a thirty-minute slot. What happens inside it depends entirely on what you turn up needing.
One thing is not clicking
You are mostly set up and stuck on a single question. Permissions for a client, a stage that will not move, where the approval link comes from. Garold answers it and gives you the rest of the slot back.
The standard setup
The one most teams book. Your brands, your first real project, your review flow, your team invited with the right roles. You leave with a workspace you could hand a client today.
The whole team, trained
Bring your producers and leads. Half the call is setup, half is them asking their own questions and clicking through it themselves. Nobody has to be trained secondhand afterwards.
Booking more than one is fine and costs nothing. Most teams do the setup call in week one and a second one a month later, once they have hit the parts they did not know to ask about.
Invite the people who will actually live in it
You can absolutely take this call alone. But the teams that stick bring their producers, their lead editor, whoever chases clients for approvals. Forward them the calendar invite and they can join from anywhere.
They ask the questions you would not
The person cutting six videos a week wants to know about version compare and timecoded comments. You would never have thought to ask. Their questions are the ones that decide whether the tool gets used.
Roles get set up correctly, once
Editors, supervisors, admins and guest reviewers all see different things. We set those permissions live with the actual people in the room, so nobody spends a month with the wrong access.
It doubles as their training
Whatever gets built on the call, they watched get built. There is no second session where you explain it, and no document nobody reads.
Buy-in happens on the call
A tool your leads chose alongside you survives a busy month. One that arrived by email does not.
What we actually do together
Screen shared, real workspace, your projects. Not a walkthrough of somebody else's demo account.
Get your team in
Editors, producers, clients and collaborators invited with the right role each. Guests never need an account, so your clients get a link and nothing else.
Build your structure
Your first brand, its projects and folders, laid out the way your agency actually works rather than the way a template guesses.
Run one review end to end
Upload a real cut, send it for approval, leave a timecoded comment as the client would, approve it. Once you have watched the loop close, the rest of the product explains itself.
Ask anything
Deadlines, pricing per project, automations, storage, what to do about that one client who only replies on WhatsApp. Whatever is specific to you.
Garold is the whole support team
That sounds like a limitation until you have used it. There is no tier one, no ticket number, no bot asking you to rephrase. The same person who sets up your workspace is the person who answers at 4pm on a Thursday when a client cannot open a review link.
He has walked hundreds of video teams through this, so he has already seen your setup: the agency juggling nine brands, the two-person shop that outgrew Drive, the editor who just wants clients to stop sending voice notes. He will tell you what normally works for a team shaped like yours, and he will tell you when something is not worth the effort.
And when you find a rough edge, he is the one who files it. A fair amount of what shipped this year started as somebody complaining to Garold on WhatsApp.
Or learn it at your own pace
Timeliner Mastery is 29 short videos across 5 chapters, free and open to everyone. Watch it in order or jump to the one thing you are stuck on.
Kickstart
Account, first brand, first upload, first piece of client feedback.
Workspace
Brands, projects, folders, briefs, custom columns and every view.
Task Review
Timecoded comments, version compare, transcripts, Premiere markers.
Pricing
Per-project pricing, editor rates and where your margin goes.
Power Tools
Automations, analytics, the content calendar and the API.
Most people do both: watch Kickstart first, then book the call with better questions.
Open the courseGrab a slot that suits your team
Free, no commitment, and you can move it later. Forward the invite to anyone who should be there.